Hi,
We just moved to the Washington DC area from France and have a 5 year old basset that we adopted while we lived there. He has a Virbac microchip that still lists our French contact information. We have encountered difficulty trying to update the database.
I went to a local vet who advised that I needed to contact "the company" directly; they do not involve themselves in the process.
I contacted Home Again, whom I found online, and they were able to identify the chip number, but not the information (it's a European number). They directed me to their website where it appears as though I can update the registration. However, I was advised that if he were lost, since the chip is European, it would not provide my contact information directly; people would need to know to call Home Again (therefore he would need to wear a Home Again tag). Also, there is a yearly fee.
In France there was just a one-time fee, and my French vet indicated that the process of updating the chip would be simple. I'm finding this frustrating. Any input or guidance you can provide would be greatly appreciated.
We are also looking for a vet in the DC/Northern Virginia area who has experience with basset hounds. I'm sure that most are competent, but we appreciate any recommendations.
Warm regards.
We just moved to the Washington DC area from France and have a 5 year old basset that we adopted while we lived there. He has a Virbac microchip that still lists our French contact information. We have encountered difficulty trying to update the database.
I went to a local vet who advised that I needed to contact "the company" directly; they do not involve themselves in the process.
I contacted Home Again, whom I found online, and they were able to identify the chip number, but not the information (it's a European number). They directed me to their website where it appears as though I can update the registration. However, I was advised that if he were lost, since the chip is European, it would not provide my contact information directly; people would need to know to call Home Again (therefore he would need to wear a Home Again tag). Also, there is a yearly fee.
In France there was just a one-time fee, and my French vet indicated that the process of updating the chip would be simple. I'm finding this frustrating. Any input or guidance you can provide would be greatly appreciated.
We are also looking for a vet in the DC/Northern Virginia area who has experience with basset hounds. I'm sure that most are competent, but we appreciate any recommendations.
Warm regards.