I think Jake has an ear infection. He scratched and fussed last night- I checked ears but couldn't see anything. This evening my husband was home so we tried to clean them (it takes two to hold)- I'm not getting any gunk out but one appears red and warm to touch. I used the last on my transderm for ears this evening. He's very sensitive and still doing the scratch shake head thing We have an appt in the morning but guess I'll try benadryl tonight. Any other suggestions?